ABOUT JOÃO COSTA
Practical expertise.
Business context.
Helping enterprise organisations make service management effective, controlled and usable.
Who I help.
IT leaders and service management teams seeking clearer governance, stronger practices and a realistic path to improvement.
What I bring.
- 30+ years in corporate IT
- 20+ years in IT Service Management
- ITIL Service Manager / Expert
- ISO/IEC 20000 Consultant qualification obtained in 2006
- Experience working with multicultural corporate teams
My approach.
Framework-informed and grounded in operational reality. Start with the service and business need, then choose the practices, controls and tools that help.
Work with the people who will run the system. Keep responsibilities clear, documentation useful and improvement priorities achievable.
Discuss your challengeTHE PROFESSIONAL JOURNEY
Built through experience.
Corporate IT · A career starting in mainframe database administration and developing across corporate IT operations.
2005 · A move into IT Service Management through an internal mentoring programme.
2006 · ITIL Manager and ISO/IEC 20000 Consultant qualifications obtained in the United Kingdom.
2008 · ITIL Expert certification, followed by continued work implementing and refining service management practices.
Consulting experience · Advisory work in telecommunications and financial services, including supplier accountability, service management governance and independent ITSM platform evaluation. Enterprise IT work has also covered configuration information flows and CMDB responsibilities.
Today · Independent ITSM advisory, implementation support and team development through ITSM.COACH.
THE BRAND BEHIND THE WORK
ITSM.COACH and SEMPR.
ITSM.COACH is a service brand of SEMPR - Serviços Empresariais Lda. It brings João Costa’s service management advisory, implementation support and coaching together under one specialist identity.
Discuss your challenge